General Terms and Conditions
General Terms and Conditions
I. Information
Service Provider Data:
Service Provider: Fehér Ház
Operator: József Fehér
Registered Office, Service Address: 8621 Zamárdi Nagysándor József u. 26
II. General Rules
These "General Terms and Conditions" (hereinafter: GTC) regulate the terms of use of the accommodation provided by Fehér Ház located at 8621 Zamárdi Nagysándor József u. 26, and the related services provided by the service provider.
These GTC do not exclude the conclusion of special or individual agreements with travel agencies, travel intermediaries, tour operators, or other persons who cooperate with the service provider in the long term for the sale of the service provider's services.
III. Contracting Party
The contracting party is the natural person, legal entity, or business association without legal personality ordering and using the services of the service provider. The contracting party is also the natural person who actually uses the service of the service provider. The person ordering and/or using the service will hereinafter be collectively referred to as: guest.
The service provider and the guest shall become the contracting parties of the service agreement upon the fulfillment of the conditions (hereinafter collectively: contracting parties).
IV. Conclusion of the Service Agreement, Booking Process, Modification of Booking
Upon receiving a written request for an offer (via email or the booking system on feher-haz.hu), the service provider shall send an offer to the guest within 48 hours of receiving the request.
The service agreement is concluded by the written confirmation of the order, i.e., the booking, by the service provider, and based on this written confirmation, the order/booking is considered a written contract.
An oral order and/or modification of the order shall only create a contractual obligation if confirmed in writing by the service provider. An oral confirmation of the order or modification by the service provider does not create a contractual obligation.
The service agreement is for a fixed period. If the guest decides not to use the service for the entire fixed period, they are still obliged to pay the full price of the service to the service provider, who is entitled to demand the full payment of the ordered service.
The service provider has the right to re-sell the accommodation vacated by the guest before the expiry of the fixed period. The guest is only entitled to extend the service period if the service provider agrees in writing at least one day before the end of the fixed period.
The modification of the service agreement is only possible with the written consent of both contracting parties.
V. Cancellation Policy
The guest (client) may cancel their booking by notifying the guesthouse in writing. The deposit paid for the canceled booking can be used for another booking within a specified period (1 year) or refunded to the guest's specified bank account after deducting a 5,000 HUF administration fee, provided the cancellation is made more than 60 days before the arrival date.
If the cancellation is made within 60 days before the arrival date, the deposit amount is not refunded, and it cannot be used for another booking.
The service provider reserves the right to establish different conditions for bookings with special conditions (e.g., promotional offers, group bookings) in a separate contract.
VI. Prices Applied by the Service Provider
The current prices of the accommodation are listed on the feher-haz.hu website. The service provider may change its prices at any time without prior notice, but this does not apply to prices already quoted in the offer provided to the contracting party upon request.
The service provider is obliged to specify the tax content of the prices (e.g., VAT, tourism tax) as determined by law. The service provider reserves the right to pass on any additional burdens resulting from legal changes to the contracting party and/or guest without prior notice.
The service provider is entitled to determine its prices in Hungarian forints and any convertible currency. The service provider undertakes to publish its current prices, promotions, discounts, and other offers on the feher-haz.hu website.
VII. Payment Method and Guarantee
The service provider shall indicate the total amount for the ordered services for the entire stay on the written confirmation sent to the guest. The guest can settle the amount for the stay in several ways.
To finalize the booking, 30% of the total amount must be transferred to the service provider's account or credited via SZÉP card within 3 business days following the booking. The remaining amount can be settled on-site upon arrival in cash, or in advance via bank transfer or SZÉP card transaction.
VIII. Terms and Conditions of Service Use
The guest can check in to the booked and confirmed accommodation on the arrival day between 2:00 PM and 8:00 PM, and must check out by 10:00 AM on the last day of stay. If the guest wishes to check in earlier on the arrival day, they may do so for an extra fee subject to availability.
The service provider allows pets for an additional fee of 3000 HUF/pet. The guest is responsible for cleaning up after the pet.
The service provider is entitled to terminate the accommodation service agreement with immediate effect or refuse the service if:
a) The guest uses the provided accommodation or services improperly.
b) The guest disturbs the house rules of the accommodation and does not stop the disturbing behavior despite a warning.
c) The guest does not comply with the safety regulations of the accommodation, e.g., smoking in prohibited areas and does not stop despite a warning.
d) The guest behaves in an objectionable manner, is under the influence of alcohol or drugs, acts threateningly, insultingly, or exhibits other unacceptable behavior.
e) The contracting party or the guest does not fulfill the payment guarantee obligations required by the service provider by the specified date.
If the contract between the contracting parties cannot be fulfilled due to force majeure, the contract is terminated, and the parties do not have any obligation to account to each other. In case of force majeure, the terms of the cancellation policy apply, allowing the booking to be transferred to the following year if the conditions are met by the service provider. If the force majeure situation is resolved by a government decision, the contract cannot be terminated by referencing force majeure. In this case, the cancellation policy rules apply, and the deposit is retained by the service provider, and the option to transfer the booking is not applicable.
The guest uses all the services of the apartment at their own risk during the entire stay.
IX. Guest's Rights
Under the contract, the guest is entitled to use the booked accommodation and the facilities of the accommodation that fall within the usual service scope and are not subject to special conditions.
The guest may file a complaint regarding the fulfillment of the services provided by the service provider. The service provider undertakes to investigate any written or verbally submitted complaint recorded in a report within 72 hours of receipt and provide a substantive response to the guest.
X. Guest's Obligations
The guest must pay the price of the ordered services by the deadline and in the manner specified in the contract. The guest must report any damage they have suffered immediately to the host and provide all necessary information required to clarify the circumstances of the incident and which may be necessary for any possible administrative or criminal proceedings.
XI. Guest's Liability for Damages
The guest is liable for all damages caused by the guest, their companions, persons under their supervision, or pets, suffered by the service provider or third parties. The guest's liability for damages remains even if the injured party is entitled to claim compensation directly from the service provider.
XII. Service Provider's Rights
If the guest fails to pay for the services used or ordered but not used, the service provider has a lien on the guest's belongings brought into the apartment to secure its claims.
XIII. Service Provider's Obligations
The service provider must provide the ordered accommodation and other services according to the valid regulations and service standards. The service provider must investigate the guest's written complaint.
XIV. Service Provider's Liability for Damages
The service provider is liable for any damage suffered by the guest within the apartment caused by the service provider. The service provider's liability does not cover events beyond its control or caused by the guest or those under their supervision. The service provider reserves the right to designate areas within the accommodation that guests are not allowed to enter and must visibly mark such areas. The service provider is not liable for damages incurred in areas where the guest is not allowed to enter.
The service provider's liability for damages only exists if the guest reports the damage immediately with the necessary data to the service provider. The service provider's liability does not extend to the contracting party's packages and their contents during arrival, departure, loading, unloading, or transport to and from the apartment. The service provider's liability for damages is limited to three times the daily apartment rate specified in the contract.
XV. Confidentiality
The service provider must comply with the provisions of Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information and related internal regulations regarding data protection during the performance of the contract.
XVI. Force Majeure
Circumstances beyond the control of the service provider, guest, or contracting party (e.g., war, fire, flood, adverse weather conditions, power outage, strike, epidemic, etc.) - force majeure - release either party from fulfilling their contractual obligations while such circumstances exist. The contracting parties agree to do everything possible to minimize the likelihood of such events and the damage or delay caused.
XVII. Governing Law and Competent Court
The legal relationship between the contracting parties is governed by the provisions of Act V of 2013 on the Civil Code of Hungary. The contracting parties agree that disputes related to the contract will be subject to the jurisdiction of the Siófok Court, which has jurisdiction over the service provider's registered office.
XVIII. Other Provisions
The service provider reserves the right to amend these GTC. Any amendments must be communicated in writing. In matters not regulated in these GTC, the provisions of Act V of 2013 on the Civil Code of Hungary and the relevant legislation shall prevail.
For matters not covered by these GTC, the provisions of Act V of 2013 on the Civil Code of Hungary and the relevant legislation shall apply.
These GTC are effective from June 11, 2024, and remain in force until further notice.